Suggestions & Complaints

Do you have a suggestion, complaint, or comment about your experience at Western Oklahoma State College? If so, please use this form to submit your comments.

All suggestions and complaints directed to college personnel by students are considered important and will be addressed by the respective employee, department and/or office personnel. All submissions will be kept confidential to the extent possible given the need to investigate a complaint, maintain the safety of the campus community, to comply with federal, state, and local regulations, and the institutions accrediting bodies.

If your complaint is regarding a grade, please see the Grade Appeal policy and procedures in the College Catalog.

Suggestions & Complaints Form

Complaint Log Statement

Official complaints are documented, investigated, their resolution and/or disposition noted, with a record of such complaints maintained for no less than two years.

What can I do if I am still not satisfied?

If a complainant is not satisfied with the resolution after exhausting all internal complaint procedures, there are other avenues for facilitating a resolution.

The Oklahoma State Regents for Higher Education (OSRHE), the coordinating board for institution in the Oklahoma State System of Higher Education has the authority to review and address, as appropriate, student complaints related to Free Speech, State Law Compliance, and State Authorization and Reciprocity Agreements. Complaints of this nature may be made at:
https://okhighered.org/current-college-students/complaints/

The Higher Learning Commission (HLC), the agency that accredits the academic programs of Western Oklahoma State College, may be contacted if your complaint is associated with the institution's compliance with academic program quality and accrediting standards. For more information on the types of complaints reviewed by HLC and the complaint form, visit:
https://www.hlcommission.org/Students-Communities/complaints.html

The National Council for State Authorization Reciprocity Agreements (NC-SARA) is an agreement among member states, districts, and territories that sets national standards for interstate offering of post-secondary distance education courses and programs. Western is an approved NC-SARA institution and the Oklahoma State Regents for Higher Education is the NC-SARA Portal Entity for Oklahoma. If your complaint cannot be resolved through the institutions internal processes, you may file a complaint through OSRHE through the process found here:
https://www.okhighered.org/admin-fac/sara/.